FAQ's

Yes, you can! Our delivery calendar will let you book in delivery up to 5 weeks in advance.

Yes. A message card is included in all orders. Please complete the "Message" box when checking out and include who it is from if you would like them to know. (We don't automatically include the name of the person who placed the order.)

Greenify Co. offers Afterpay as a payment option however please note that there is a minimum spend amount of $100 for any Afterpay orders. If you select AfterPay as your payment method when your order is under $100, you will receive an error response and will be required to select another form of payment. We have made the decision to implement this minimum order amount due to the high fees imposed by Afterpay to merchants. We appreciate your understanding.

PLEASE ENSURE YOU CHECK OUR DELIVERY ZONE PRIOR TO PLACING AN AFTERPAY ORDER.

If your order value is over $100, simply select the Afterpay option at the checkout, follow the log in prompt and complete payment.

PLEASE ENSURE YOU CHECK OUR DELIVERY ZONE PRIOR TO PLACING AN AFTERPAY ORDER.

Yes! Orders placed prior to 10am are eligible for same day delivery within our Perth delivery zone. If you have an urgent delivery and have missed the deadline, please get in touch at hello@greenifyco.com.au to see if we can help.  

We currently deliver to over 115 suburbs in Perth. Please click HERE to view our delivery map and suburb list. If your suburb is not included, please get in touch at hello@greenifyco.com.au to see if we can help.  

Should you require delivery to a suburb not listed within our Perth delivery zone, please contact us at  hello@greenifyco.com.au before placing your order and we will do our best to help.

If you do place an out of zone order without checking our delivery zones and/or before making prior arrangements with us and we are unable to facilitate the delivery, we will need to process a refund.  Refunds may take several days to be processed the bank.

We have a flat rate delivery of $9.95 for orders within our Perth delivery zone. 

You will have the option to select a delivery date once your selected item(s) have been placed in the cart. Our deliveries generally start at 9.00am and will be made by 5pm for businesses and 6pm for residential addresses. Should an unexpected or unavoidable incident occur such as an accident, road closure or something else that prevents us delivering we will endeavour to redeliver the next day, there will be no re-delivery fee involved. 

Yes we do, if we are unable to gain access to the building or reach the recipient via their intercom or phone we wont be able to deliver the gift and will need to return it to our studio. In this case a re-delivery fee will apply. Please ensure you enter a phone number for the recipient. If you are unsure if the recipient will be home during the day, please consider having your gift sent to an alternate address, such as a workplace or somewhere there will be someone who is able to accept the gift.

We currently only deliver Monday to Friday, other than special occasions like Valentines Day, Mother’s Day etc. 

Should the recipient not be at home when we attempt to deliver we will leave the plant and/or gift in a shaded, secure area. If we are unable to access a location or find a secure place to leave the delivery, we will return the items to the Greenify Co. studio and a re-delivery fee will apply. We do not refund in this instance.  

Please let us know prior to 10am if you have provided the wrong delivery address. If the delivery has already gone out and was unable to be delivered it will be taken back to our Greenify Co. studio and we will attempt delivery again the following day - a new $9.95 delivery fee will apply.   

Please be careful to provide the correct delivery details.  If you provide an incorrect delivery address and we deliver as per your instructions, Greenify Co. take no responsibility for the mistake and will not collect, re-deliver or refund the order.  Correct delivery details are especially important for contactless deliveries as we are leaving gifts by the door and text messaging the recipient rather than speaking face to face.

Our Create Your Own Gift option gives you the flexibility to make a unique, personalised gift that suits your taste and budget. Our gift bundles include the plant of your choice, 14cm classic ceramic pot, ribbon, plant care card and message card all carefully packaged in one of our signature, premium jute shopper totes. 

Simply click on Create Your Own Gift, browse through our gorgeous range of home, beauty and botanical products and click ‘Add’ for the items you would like to include. At the bottom of the page you will see a running total of the items you have included and will be able to view / remove the gift bundle contents. 

When you are happy with your creation, add it to the cart, select a date and include your message. Greenify Co. will take care of the rest!  

Yes! Orders placed prior to 10am are eligible for same day delivery within our Perth delivery zone. If you have an urgent delivery and have missed the deadline, please get in touch at hello@greenifyco.com.au to see if we can help.  

Our gift items (candles / books / self care etc) are only to be purchased as part of a Gift Bundle or as an Add On when ordering a plant.  

Our indoor plant subscriptions come in 3, 6, 9 or 12 month options, paid for in full at the time of purchase. To purchase a subscription, whether for a gift or for yourself, you simply select your desired time frame, add to the cart and enter the delivery details. Each month an exciting new plant and ceramic pot combination will delivered direct to your door.   

Our monthly plant subscriptions include delivery of an indoor plant, ceramic pot, ribbon and plant care card each month. 

When purchasing a subscription you can nominate a date for the first plant
delivery. For the remainder of the subscription period, the plant and pot combo will be delivered on the second Wednesday of the month.  

Currently we deliver to over 115 suburbs in Perth. Please click here to view delivery map and suburb list. 

For any other queries on subscriptions, please feel free to contact us via email at
hello@greenifyco.com.au  

If you need to change the delivery address, please get in touch at hello@greenifyco.com.au at least 48hours prior to the second Wednesday of the month so we can update our delivery run and ensure the plant gets to its new home.   

Sure, please just get in touch at hello@greenifyco.com.au at least 48 hours prior to the second Wednesday of the month and we will hold over your delivery until the following month.  

Once the first delivery has been made, our subscriptions are non-refundable and deliveries will continue for the duration of the subscription. If you have special circumstances, please get in touch at hello@greenifyco.com.au and we will endeavour to come up with a solution.  

Please refer to our refund and cancellation policies here .

Yes! We can work one on one to create completely customizable gifts that suit your budget and requirements. Please get in touch at hello@greenifyco.com.au .  

You can send us an email to hello@greenifyco.com.au and we will respond as soon as possible. For more urgent enquiries, between 9am and 5pm (Perth time) Monday to Friday, you can call us on 0403 259 426. If we are unable to answer your call, please leave a message and we will call you back as soon as we can, within office hours. We are closed on weekends.